Teamviewer

Use Teamviewer to allow Gagnon Consulting, Inc. technicians to remotely access your computer while you watch. You can join in with your mouse and keyboard for an interactive session.

Download the appropriate program for your computer type and then select ‘Run’ or ‘Save and Open’ or ‘Open and Run’. Reply ‘Yes’ or ‘OK’ to and popup asking for permission or providing you a warning when installing the Teamviewer Quick Support program.

Download

Windows Teamviewer 12 Quick Support client

Mac OSX Teamviewer 12 Quick Support client

Once the Quick Support program starts, you will be asked by the Gagnon Consulting technician for the 9 digit Partner ID and then a 4 digit Passcode. Once the technician connects, you will both have access to the keyboard and mouse, and can both view the activity. If you want to disconnect at any time, simply close the Teamviewer Quick Support program and the technician will be disconnected. The technician will not be able to reconnect without a new 4 digit Passcode from you.

Atera RMM

Use Atera Agent RMM to allow Gagnon Consulting, Inc. technicians to remotely monitor and maintain your computer.

Use the link to retrieve the appropriate program for your computer type and then select ‘Run’ or ‘Save and Open’ or ‘Open and Run’. Reply ‘Yes’ or ‘OK’ to and popup asking for permission or providing you a warning when installing the Atera RMM agent.

Download

Windows and Mac OSX Link to the latest version of Atera Agent

Run the Atera Agent program on the PC to be monitored. Select the default options.

Malwarebytes Endpoint Protection

Use Malwarebytes in conjunction with AVG/Avast Anti Virus for comprehensive realtime malware and virus protection.

Download the appropriate program for your computer type and then select ‘Run’ or ‘Save and Open’ or ‘Open and Run’. Reply ‘Yes’ or ‘OK’ to and popup asking for permission or providing you a warning when installing the Malwarebytes Endpoint Protection program.

Download (older Windows & Mac)

Select and download the appropriate Endpoint Agent installer package.

Windows XP and Server 2003

 32-bit Endpoint Agent Installer Only

This .msi installation package is lightweight. It includes the 32-bit Endpoint Agent, but does not include the .NET framework or other required software.

 

 Endpoint Agent Installer and System Prerequisites

This .exe installation package includes the Endpoint Agent and all required software including the .NET framework.

 

Mac OS X Yosemite 10.10 or higher

 Endpoint Agent Installer

This .pkg installation package includes the Endpoint Agent.

Download

Select and download the appropriate Endpoint Agent installer package.

Windows Vista 7, 8, 8.1, 10 and Server 2008, 2011, 2012, 2016

 32-bit Endpoint Agent Installer Only

This .msi installation package is lightweight. It includes the 32-bit Endpoint Agent, but does not include the .NET framework or other required software.

 

 64-bit Endpoint Agent Installer Only

This .msi installation package is lightweight. It includes the 64-bit Endpoint Agent, but does not include the .NET framework or other required software.

 

 Endpoint Agent Installer with Web Downloader

This .exe installation package automatically downloads and installs the .NET framework and other required software on endpoints that need them.

 

  Endpoint Agent Installer and System Prerequisites

This .exe installation package includes the Endpoint Agent and all required software including the .NET framework.